You may receive the Invalid MFA code error message after attempting to enroll in MFA in the ROAM portal.

The Invalid MFA code error message may be displayed for the following reasons:

1. The previous MFA enrollment was not saved successfully due to a time-out in the ROAM portal.
2. The 6-digit code from your authenticator was not entered correctly or has expired.
3. The clock time displayed on your computer is mismatched with the time displayed on your mobile device.

This article will help you troubleshoot the Invalid MFA code error message and complete your MFA enrollment in the ROAM portal.

Must know:

• The instructions below apply to the Microsoft Authenticator application. However, Worldline’s MFA process connects with a variety of authentication methods. Please use the steps below for your chosen authentication method.
• If you enter the wrong MFA code three times, you’ll need to log in again. Be sure to remove any existing accounts and rescan the QR code or re-enter the new key provided on the enrollment screen.

Step One: Remove the account from Microsoft Authenticator

1. Open Authenticator and select the account you want to remove.
2. Tap the Settings gear.
3. Tap Remove Account.
4. If prompted, confirm that you want to remove the account.

Step Two: Re-enroll with MFA

Once you remove the previous Authenticator account(s) from your device, you will want to create a new account.

You will want to follow the steps provided in our enrollment guide:

• ROAMsupport: enrollment guide.
• ROAMmerchant: enrollment guide. 
• ROAMpayX: enrollment guide.

If your enrollment is not successful, please confirm the following:

Does the clock time displayed on your computer match the clock time displayed on your mobile device? If not, please review the following steps:

• Locate the clock settings on your mobile device.
• Adjust the time displayed to match the time displayed on your computer.
• After both devices’ clocks are coordinated, try to enroll once more using the steps listed above.

Have you recently cleared the cache and/or browser data on your computer? If not, please review the following:

• Locate the settings on your browser.
• Clear the cache and/or browser data.
• After the cache and/or browser data is cleared, try to enroll once more using the steps listed above.

If you’ve followed the steps above but can’t complete enrollment, contact your account provider for help with ROAMmerchant. For ROAMsupport, reach out to Worldline Customer Care at 1-833-226-2672.

Good to know:

• If you already have an existing account with the same name as the new account, you will want to rename the new account.

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