Help Center
ROAMpay X5
Getting Started
How do I login to ROAMpay X5 for the first time?
I forgot my password. How do I reset my password in ROAMpay X5?
How do I change my password?
How do I sign out of ROAMpay X5?
What is Demo Mode, and how do I use the functionality?
Where can I get RPX information/support for an issue?
Settings
How do I manage my merchant profile/edit email receipt settings?
How do I configure transaction settings? (Tax/Discount/Tip/Signature)
How do I enable/disable collection of Zip and/or CVV for manually entered transactions?
Accepting Payments
How do I add/delete items to the cart?
How do I edit an item in the cart?
How do I set a tax % for a given transaction?
How do I set a tax % for specific items in the cart?
How do I set a Custom Transaction ID?
How do I set a discount for a given transaction?
Which credit cards can I accept with ROAMpayX5?
What is a Partial Authorization?
What is an EMV Chip & Sign transaction?
What is a Contactless payment?
How do I perform & store offline transactions?
How do I upload offline transactions for authorization?
Inventory Management
How do I add items to the Catalog?
How do I delete items from the Catalog?
How do I search for items in the Catalog?
Transaction History Management
How do I view my past transactions?
How do I resend the email receipt for a past transaction?
How do I refund a transaction?
How do I view daily transaction totals?
Performing Different Types of Transactions
How do I run a cash transaction?
How do I run a swiped transaction?
How do I accept contactless payments?
How do I run a transaction by manually entering card information?
How do I accept EMV Chip & Sign payments?
Is QuickChip functionality supported?
ROAMmerchant
Getting Started
What is ROAMmerchant?
ROAMmerchant Login
I forgot my password; how do I reset my password in ROAMmerchant?
How do I logout of ROAMmerchant?
Accepting Payments
What is ROAMmerchant Virtual Terminal?
How do I use the virtual terminal to perform a transaction?
How do I access a transaction receipt using ROAMmerchant?
How do I refund a transaction using ROAMmerchant?
Account Management
How do I view all the details of a transaction?
How do I download a copy of my transactions?
Where can I see a list of my customers?
How do I edit an email receipt using ROAMmerchant?
How do I activate or deactivate a Sub-Merchant?
How do I edit my User Information?
Where can I view the Terms of Usage?
How do I get support for an issue I'm having?
ROAMsupport
ROAMsupport User Role Overview
Client user roles and feature overview
Account Management
What is ROAMsupport?
ROAMsupport Login
I forgot my ROAMsupport password; how do I reset it?
How do I logout of ROAMsupport?
Client/Subclient Management
Understanding Organizational hierarchy within ROAMsupport
Viewing Client Details
Viewing Sublient Details
Viewing & Creating Application Tokens
Audit Log Information
Exporting Information as a List
Creating a Subclient
Profile Management
Understanding Client Profiles within ROAMsupport
Creating a New Profile
Viewing Client Profile List
Merchant/Submerchant Management
Using the Transaction Module within ROAMsupport
Creating a Merchant or Submerchant
Viewing Merchant & Submerchant List
Viewing Merchant & Submerchant Information
Sending Merchant Email Information (Welcome & Forgot Password)
Deeplink Support
Getting started
What is Deeplink?
MOBY/5500
Getting started
What is a MOBY/5500 Reader?
What version of the ROAMpay X5 app works with the MOBY/5500?
How do I connect the MOBY/5500 reader to my device?
How do I purchase a MOBY/5500 reader?
Device Management
How do I know the status of the battery in my MOBY/5500 Reader?
How do I charge my MOBY/5500 Reader?
Accepting Payments
How do I know when the MOBY/5500 Reader is ready for use?
What types of payment can I accept with the MOBY/5500 Reader?
What do the LED lights on the top of the Moby/5500 indicate?
MOBY/8500
Getting started
What is a MOBY/8500 Reader?
What version of the ROAMpay X5 app works with the MOBY/8500?
How do I connect the MOBY/8500 reader to my device?
How do I purchase a MOBY/8500 reader?
Device Management
How do I know the status of the battery in my MOBY/8500 Reader?
How do I charge my MOBY/8500 Reader?
Accepting Payments
How do I know when the MOBY/8500 Reader is ready for use?
What types of payment can I accept with the MOBY/8500 Reader?
What do the LED lights on the top of the Reader indicate?
Remote Firmware Updates
Checking and Updating Firmware
How to check if reader requires firmware update
How to remotely update firmware
